Privacy Policy.
How 24 Facilities handles personal information provided through this website.
Last reviewed: 23 September 2026
Who controls your information
24 Facilities is the data controller for personal information collected through this website and through direct business enquiries.
Information we collect
When you send an enquiry, we may collect your name, organisation, email address, telephone number, the service you are interested in and the information you include in your message. Our web hosting provider may also process basic technical logs, such as IP address, browser type and request time, for security and service operation.
How we use it
We use enquiry information to respond to you, assess your requirements, prepare quotations, administer a potential or existing business relationship and keep appropriate business records. We use technical logs to maintain the security and reliability of the website.
Our lawful bases
Depending on the context, we process information because it is necessary to take steps at your request before entering a contract, to perform a contract, to meet a legal obligation, or for our legitimate interests in responding to enquiries and operating our business. Where consent is the appropriate basis, you may withdraw it at any time.
Sharing and international transfers
We may use trusted service providers for website hosting, email and business administration. They may process information only for the relevant service and under appropriate safeguards. We do not sell personal information. If a provider processes data outside the UK, we will use an appropriate lawful transfer mechanism.
How long we keep information
We retain enquiry information only for as long as reasonably necessary to respond, manage the business relationship, meet legal or accounting requirements and resolve disputes. Retention periods vary according to the nature of the enquiry and whether work is commissioned.
Your rights
UK data protection law may give you rights to access, correct, erase or restrict your information, object to certain processing and receive a portable copy. You may also complain to the Information Commissioner’s Office at ico.org.uk.
Contacting us about privacy
Use our contact form and state that your enquiry concerns privacy or data protection.
Changes to this policy
We may update this policy when our services or legal obligations change. The review date above shows when it was last checked.